Refund Policy

Last updated November 4, 2026

Cloud Android emulators are prepaid. You add credit by card, and they draw it down per minute while they run. Plus, the monthly plan for cloud Android, has its own section below. Cloud iPhones are a flat subscription and do not use credit, so the credit terms below do not apply to them. For a question about a subscription charge, email support@phone-harness.com.

Unused credit

Credit you paid for and have not used is refundable on request, to the original card, within 30 days of the purchase. Email support@phone-harness.com from your account address; refunds are issued within 5 business days.

Used credit

Minutes an emulator has already run are not refundable. If one failed on our side, for example it never became ready or ended early because of a fault in the service, tell us and we will credit those minutes back.

Promotional credit

Free credit, including the starting balance on new accounts, has no cash value and is not refundable.

Plus

The Plus monthly fee is not refundable. Its included minutes are part of the plan, not credit you bought: they have no cash value, expire at the end of each month and are not refunded. If you cancel, Plus stays active until the end of the month you paid for.

Cloud iPhone subscriptions

Monthly plans are not refundable, apart from the main use case refund below. Annual plans include a 30-day money-back guarantee, counted from the date of your first annual payment.

If we cannot get your main use case working, we refund the subscription in full. Your main use case is the use you told us about when you signed up, or in writing before you paid. Ask for this refund within 30 days of your first payment.

A refund ends the subscription and your access to the phone right away, and we erase the phone within 7 days. To ask for a refund, email support@phone-harness.com from your account address.

Cancelling a subscription

A plan renews automatically until you cancel. You can cancel at any time in Manage billing (our Stripe billing portal) or by emailing support@phone-harness.com. Cancellation takes effect at the end of the current paid period, and the plan stays active until then.

Trials and pilots

We don't offer a standard free trial. Any trial or pilot is only as agreed with us in writing (or as described on the offer you signed up through). If a plan is shown at signup, the trial converts to that plan unless you cancel before it ends.

Disputes

Please contact us before opening a card dispute; we resolve refund requests quickly and a dispute can suspend your account while it is investigated.